Privacy Policy

We take your privacy very seriously. This document (“Privacy Policy”) describes what, why and how Wellstar Nutrition (collectively “Wellstar Nutrition”, “we” or “us”) collects and uses your personal information, how we protect it, and how you you can contact us.
Please read this Privacy Policy carefully. By accessing our website, using any services provided by Wellstar Nutrition, subscribing to any products and services provided by Wellstar Nutrition, submitting any information to us, or otherwise demonstrating your agreement thereto, you will be deemed to have accepted and agreed to terms of this Agreement. Privacy Policy.
We reserve the right to amend, change or modify this Privacy Policy at any time and without prior notice. Any amendments, changes, changes or modifications will be posted on our website from time to time.

1. Personal data
1.1. In this Privacy Policy, “Personal Information” means any information, whether recorded in a tangible form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the person holding the information, or, when combined with other information, would directly and certainly identify the individual .

2. Collection of personal data
We may collect your Personal Data in several different ways. Sometimes we or our authorized representative may collect your Personal Data from other sources.
2.1 Information we may collect directly from you:
2.1.1 Whenever you interact with Wellstar Nutrition, you may be asked to provide us with your Personal Data. For example:
a) When you contact our customer service centers for assistance, we may retain information about the conversation, including your name, contact details, the product(s) you purchased, the reason you contacted us and the advice we they gave it to you.
b) When you join one of our loyalty programs, we may collect information relating to your use of the loyalty program and the rewards you claim.
c) When you visit us at a public event such as a trade show or exhibition, or participate in one of our surveys, competitions, prize draws or seminars, we may ask for information such as your business card, name, contact details , interests. and preferences.
d) When you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos and forum posts, or details of your interests and preferences that you choose to communicate to us, e.g. when you choose the services you want to receive.
e) When you participate in surveys and research, we may ask you for information such as your email address and information about you.
2.1.2 Please be careful when sending information to us, in particular when filling out free text fields or uploading documents and other materials. Some of our services are automated and we may not recognize that you have accidentally provided us with incorrect or sensitive information.
2.1.3 You are not required to provide Personal Data. However, if you do not do so, we may not be able to provide our products or services to you, communicate with you, or respond to your requests. You must ensure that all Personal Data you provide to us is complete, accurate, truthful and correct, as this may result in us being unable to provide you with the products and services you have requested.
2.1.4 If you provide us with any Personal Data relating to a third party (for example, information about your spouse, children, parents and/or employees), by submitting such Personal Data to us you represent to us that you have obtained the necessary consent from the third party to provide us with your Personal Data.
2.2 Information we may collect from other sources:
2.2.1 We may also collect your Personal Data from publicly available sources and third parties, including:
a) When you wish to purchase from us, we may carry out a credit and financial check to ensure that the payment has not been made fraudulently and that you have a suitable credit rating.
b) We may also receive information about you from other Wellstar Nutrition group companies with whom you interact. In particular, when you link your accounts for certain services of the group Wellstar Nutrition.
c) When conducting business sales calls, we may use publicly available business contact information.
d) When conducting research and development, we may use publicly available information about you.
2.3 Information we may collect when you use Wellstar Nutrition websites, products and services.
2.3.1 Some of our websites, online products and online services provide Wellstar Nutrition information about your use of them, including:
a) Details of the content you view and interact with. For example, when you use our website, we may collect information about your visit, such as your browser software, what pages you view, and what items you “click” or add to your shopping cart.
b) Service, product or server logs, which contain information about your use of our service, product or websites, such as your IP address, browser information (including HTTP user agent strings), HTTP client request information, and We take your privacy seriously. This document (“Privacy Policy”) describes what, why and how Wellstar Nutrition (collectively “Wellstar Nutrition”, “we” or “us”) collects and uses your personal information, how we protect it, and how you you can contact us.

3. Purpose for collecting, using and disclosing your personal information
3.1 We generally collect, use and disclose your Personal Data for the following purposes:
3.1.1 Provision of services
We may use personal information to provide services to you, including:
a) To provide you with a product or service you have requested, including verifying that payment has not been made fraudulently, delivering purchased or repaired products to you, or ensuring that you take advantage of any applicable special offer or promotion (and fulfill your obligations under any other agreement it may enter into with you).
b) To facilitate and process your searches and requests for information about Wellstar Nutrition, its products and services when you contact us.
c) Resolve complaints, respond to inquiries and process requests.
d) Provide customer service, warranty, returns and other after-sales services.
e) To confirm your identity when contacting us.

4. Processing of children's data
4.1 We consider any person under the age of 18 to be a child. We do not knowingly seek or collect Personal Information from or about children without the consent of a parent or guardian.
4.2 If we become aware that Personal Data provided to us relates to a child without the consent of a parent or guardian, we will make reasonable efforts to:
a) Delete this Personal Data from your files as soon as possible.
b) Ensure, if deletion is not possible, that such Personal Data is not further used for any purpose or disclosed to third parties.
c) Any parent or guardian who has questions regarding our handling of personal information relating to their child should contact us using the contact information provided at the end of this Privacy Policy.

5. Storing your personal data
5.1 We will retain your Personal Data only for as long as reasonably necessary for the various purposes set out in this Privacy Policy or to otherwise comply with any applicable laws and regulations regarding mandatory retention of certain types of information.

6. Some recipients may be located outside the Philippines, such as Japan, Singapore, United Arab Emirates, United Kingdom, United States of America, India and China. We use a variety of legal mechanisms, including data sharing agreements, to ensure an adequate level of protection for your Personal Data.

7. Cookies, web beacons and embedded scripts.
7.1 To improve our services to you, we sometimes use automatic tracking devices such as cookies. A cookie is a small amount of data that our web server sends to your web browser when you visit certain parts of our website, the purpose of which is to help us understand your interest in our website. We may use cookies to personalize the content, recommendations, advertisements and communications delivered to you so that they are more relevant to you and your interests. For example, you may see an advertisement for a product you recently viewed on our site. Please note that cookies do not personally identify users, although they do identify a user's browser. You can always disable the saving of cookies on your computer by changing your browser settings. However, disabling cookies may limit your use of our features and services and, in some cases, may mean that we may not be able to provide you with the services or parts of the services that you have requested. Some of our business partners whose content is included or linked to on the website may also use cookies. However, we have no access or control over these cookies or websites.
7.2 A “web beacon” (also known as an image tag, pixel tag, clear GIF, or web bug) is a small piece of code used to collect advertising data, such as counting page views, promotion views, or responses to advertisements. Web beacons or similar technologies may be used for a variety of purposes, including, but not limited to, counting visitors to our websites and tracking how users navigate our websites.
7.3 “Embedded Script” is software code designed to collect information about your interactions with our websites, such as the links you click on. The code is temporarily downloaded to your device from our server or from a third party service provider, is active only while you are connected to our websites, and is then deactivated or deleted.